Terms and Conditions

1. General Information

This online store is operated by Silence The Echo / Sandwool Records, business ID 3022236-8. We sell merchandise such as CDs, t-shirts, and other related products worldwide (or specify countries, if limited). By placing an order in our store, you agree to the terms and conditions listed below.

We reserve the right to update these terms at any time.

2. Products and Prices

All prices are shown in EUR and include VAT (if applicable). We aim to describe and display all products as accurately as possible, but cannot guarantee that all product details are error-free.

Product availability may vary. If an item is out of stock after your purchase, we will contact you promptly.

3. Ordering

Products are ordered through our website by adding them to your shopping cart and completing the checkout process.

Please ensure your contact details are correct when placing your order. Once your order is received, you will receive an order confirmation by email.

4. Payment

We accept the following payment methods:

Credit and debit cards
Online payment services (e.g., PayPal, Stripe.)
Other payment methods as listed at checkout

All payments are processed securely.

5. Shipping and Delivery

Orders are typically shipped within 1-3 business days after payment is received. Delivery times vary depending on your location and the shipping method selected.

Shipping costs are calculated during checkout. Free shipping may apply on orders over a certain amount, as specified on our site.

6. Returns and Exchanges

You have the right to return unused and undamaged products within 14 days of receiving your order. To initiate a return, please contact us at silencetheecho.official@gmail.com.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Custom-made or personalized products (e.g., signed CDs, limited edition items) are not eligible for return unless defective.

7. Faulty or Incorrect Products

If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order. We will offer a replacement, exchange, or full refund as appropriate.

8. Limitation of Liability

We are not responsible for delays or failures in delivery caused by circumstances beyond our control (such as strikes, natural disasters, or carrier issues).

9. Privacy Policy

We respect your privacy. Any personal information provided when placing an order will be used only for processing and delivering your order, and for customer service. Please refer to our Privacy Policy for more details.

10. Governing Law

These Terms and Conditions are governed by the laws of Finland.

Contact

Silence The Echo
Email: silencetheecho.official@gmail.com