1. Introduction
This Privacy Policy explains how Silence The Echo / Sandwool Records (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our online store.
We are committed to respecting your privacy and handling your data transparently and securely in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. What Information We Collect
We collect and process the following personal information when you place an order or interact with our site:
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Name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Payment details (processed securely via third-party providers)
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Order history
We may also collect technical data like your IP address, browser type, and cookies to improve your shopping experience.
3. Why We Collect Your Data
We collect your data in order to:
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Process and deliver your orders
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Communicate with you about your purchase
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Respond to customer service inquiries
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Send order confirmations and shipping updates
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Improve and personalize your experience on our site
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Fulfill our legal obligations (e.g., for accounting and tax purposes)
We do not sell or rent your personal data to third parties.
4. Third-Party Services
We use trusted third-party services to handle payments, shipping, and website functionality. These may include:
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Payment processors (e.g., PayPal, Stripe)
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Shipping providers
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Website and analytics platforms (e.g., WooCommerce, Google Analytics)
These partners only receive the information necessary to perform their services and are bound by privacy agreements.
5. How Long We Keep Your Data
We retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by law (e.g., tax records). After that, your data is securely deleted or anonymized.
6. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict certain types of processing
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Withdraw your consent (if applicable)
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File a complaint with a data protection authority
To exercise these rights, please contact us at: silencetheecho.official@gmail.com
7. Cookies
We use cookies to provide essential website functions, analyze traffic, and personalize content. You can manage your cookie preferences in your browser settings.
8. Data Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
9. Contact
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Silence The Echo
Email: silencetheecho.official@gmail.com